Our fixed fee, fully managed support allows us to become your internal IT department and positions us to be efficient and proactive. It’ll free you up to focus on high level projects that fuel the company’s growth and it’ll insulate you from the variables associated with building out an internal team.
We’ve got a robust team of over 20 professionals ensuring that we’re not going to be overwhelmed by a catastrophic event or stumped by a challenging technical issue.
A Dedicated Team & Direct Access
You’ll be assigned a phone number specific to your company that allows us to identify your calls and route them directly to your dedicated team.
- The 1st person you talk to will be a technical resource.
- We’re averaging 22 seconds to answer help desk calls.
- 58% of the time we’re able to resolve the issue before you hang up.
Cybersecurity
Active Security Monitoring. Relax and focus on your business. Our experts are alerted to threats in realtime.
24/7 Help Desk
Friendly, Capable & Fast. Your dedicated tech team is always available to provide expert support.
Proactive Support
Monitoring & Maintenance. We’re alerted of any server or network health issues. We act fast to prevent downtime.
vCIO Planning Services
Most businesses don’t have a strategic plan with regard to how they’ll leverage technology to boost efficiency and grow their business. Your vCIO develops that plan with you and you’ll meet quarterly to review it.
Live Answer help desk is a game changer
Each client is assigned a unique phone number that allows our phone system to route Help Desk calls directly to a small team that’s intimately familiar with that client’s network.
It used to be that when you called your IT provider, you’d need to leave a voicemail or describe your issue to a non-technical dispatcher or receptionist. There was no way of knowing when you’d receive a return call. When a technology issue disrupts your productivity, you need instant response! Our clients enjoy a unique help desk experience.
When you call your unique assigned help desk number, you’re routed directly to a technical resource that’s a member of the team assigned to your company. The average wait time is 22 seconds, and you are NEVER sent to voicemail.
Contact us today to find out more about our Fully Managed IT Services.