It’s not as if the name “managed services provider ” (MSP) is that self-explanatory. You might read that business description and have no real idea what it is an MSP can do for you. We’re providing managed services … OK, but what does that mean? To make things easier, this article outlines the actual IT services an MSP provides.
Most important, an MSP provides preventative services. We detect issues before they become a problem. The mission is to protect your business against costly downtime.
Too many businesses are reactive: they wait for something to go wrong with their business technology, then they look for someone to help resolve the problem. Ours is not a break-fix approach to IT. Our job is to keep your business technology safe and available. We get to know your business. That way, we can anticipate your needs and ensure your IT is always supporting your success.
An MSP proactively monitors, patches, and updates your software. We keep your technology current and optimized. This includes your laptops, desktops, and mobile devices, plus your network and servers. We’ll also keep an eye on your firewalls, switches, and access points. That way, you can focus instead on other elements of your business.
But, wait. That’s not all you get with an MSP!
This proactive mindset extends to cybersecurity services. Hackers target small businesses, expecting them to have less protection in place. You need to defend your business. The MSP’s security experts review your systems to identify and address vulnerabilities. We can keep up with system updates, software patching, antivirus, and more to shore up your security posture. You can’t keep up with the myriad daily security alerts, because you don’t have the bandwidth. For us, it’s part of our job.
Another beneficial MSP service is strategic advice. You know the ins and outs of your business; we know the finer points about technology for businesses like yours. We get to know how you and your people work and suggest the best tools to meet your needs. We can help you decide on the right technology and the best timeline for your budget. Outsourcing IT management to us, you get a well-informed CIO on your team. That’s without having to take on the burden of recruiting and retaining top tech talent.
We can also manage your business continuity and disaster-recovery strategy. Your MSP will establish a solid data-backup plan. Plus, they’ll regularly audit recovery capabilities. They will ensure everything can be restored efficiently if the worst does happen.
Yet another business burden we take on for you is end-user support. Unless, that is, you like being the one your people call when a printer goes down or they can’t connect remotely. Our personable, professional tech experts can become your tech support team. You gain an on-call support provider responding to your users’ needs.
Get the right services managed
So, now you know what an MSP can do for you. Maybe you don’t need all those services managed by your MSP. That can work too. Many of us offer packages bundling different levels of service or capabilities. The point is that your MSP will work with you to provide reliable, safe, and efficient IT for your business. Find out more today by calling us at 317-497-5500!